Our terms and conditions

These Terms and Conditions govern your use of the Tiny-Labels.co.uk website (Tiny-Labels.co.uk site) and your relationship with Tiny-Labels.co.uk (Tiny-Labels, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use the Tiny-Labels.co.uk site.

1. Use of the Tiny-Labels.co.uk site

The Tiny-Labels.co.uk site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Tiny-Labels.co.uk site you agree to be bound by these Terms and Conditions.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS. (back to top)

2. Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you when purchasing or via a suitable announcement on the Tiny-Labels.co.uk site. The changes will apply to the use of the Tiny-Labels.co.uk site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Tiny-Labels.co.uk site. If you continue to use the Tiny-Labels.co.uk site after the date on which the change comes into effect, your use of the Tiny-Labels.co.uk site indicates your agreement to be bound by the new Terms and Conditions. (back to top)

3. Password and security

When you first purchase from the Tiny-Labels.co.uk site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting Customer Services (see below for contact details) immediately.

If Tiny-Labels.co.uk has reason to believe that there is likely to be a breach of security or misuse of the Tiny-Labels.co.uk site, we may require you to change your password or we may suspend your account in accordance with paragraph 9 below. (back to top)

4. Refunds on Special Offers

Refunds for goods purchased under a special offer will be based on the terms of the promotional price.Your statutory rights are not affected. (back to top)

5. Excluded Services

The services provided by the Tiny-Labels.co.uk site do not include the provision of computer or other necessary equipment to access the Tiny-Labels.co.uk site. To use the Tiny-Labels.co.uk site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur. (back to top)

6. Intellectual property

The content of the Tiny-Labels.co.uk site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Tiny-Labels.co.uk site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Tiny-Labels.co.uk site without written permission from Tiny-Labels.co.uk.

No licence is granted to you in these Terms and Conditions to use any trade mark on the Tiny-Labels.co.uk site. (back to top)

7. Limitations

You may not use the Tiny-Labels.co.uk site for any of the following purposes:

• disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
• transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
• gaining unauthorised access to other computer systems
• interfering with any other person's use or enjoyment of the Tiny-Labels.co.uk site
• breaching any laws concerning the use of public telecommunications networks
• interfering or disrupting networks or web sites connected to the Tiny-Labels.co.uk site
• making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

• any claim by any third party that the use of the Tiny-Labels.co.uk site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
• any claim by any third party that the use of the Tiny-Labels.co.uk site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
• any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Tiny-Labels.co.uk site by you.

(back to top)

8. Availability of the Tiny-Labels.co.uk site

Although Tiny-Labels.co.uk aims to offer you the best service possible, Tiny-Labels.co.uk makes no promise that the services at the Tiny-Labels.co.uk site will meet your requirements. Tiny-Labels.co.uk cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to the Customer Services (see below for contact details) or by email at customerservice@tiny-labels.co.uk and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Tiny-Labels.co.uk site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Tiny-Labels.co.uk will attempt to restore the service as soon as it reasonably can. (back to top)

9. Tiny-Labels.co.uk's liability

The Tiny-Labels.co.uk site is provided by Tiny-Labels.co.uk without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

If Tiny-Labels.co.uk is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

• incompatibility of the Tiny-Labels.co.uk site with any of your equipment, software or telecommunications links
• technical problems including errors or interruptions of the Tiny-Labels.co.uk site
• unsuitability, unreliability or inaccuracy of the Tiny-Labels.co.uk site
• inadequacy of the Tiny-Labels.co.uk site to meet your requirements

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Tiny-Labels.co.uk site.

Nothing in this paragraph applies to Tiny-Labels.co.uk's liability in respect of products sold through the online store.

Nothing in these Terms and Conditions shall exclude Tiny-Labels.co.uk's liability for personal injury or death caused by its negligence.

Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order. (back to top)

10. Advertising and Sponsorship

Part of the Tiny-Labels.co.uk site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Tiny-Labels.co.uk site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material. (back to top)

11. Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts. (back to top)

12. International Use

Tiny-Labels.co.uk makes no promise that materials on the Tiny-Labels.co.uk site are appropriate or available for use in locations outside the United Kingdom, and accessing the Tiny-Labels.co.uk site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
(back to top)

13. Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfill your order. (back to top)

14. Supporting Cancer Research

By simply purchasing any item from Tiny Labels you will be making a donation to Cancer Research. For further information, refer to our Home Page.
The name and logo associated with Cancer Research UK remains the property of Cancer Research UK and unauthorised use is prohibited.

(back to top)

15. Dispatch of Orders

Orders are dispatched within 48 hours, or as soon as verification of card details and clearance of cheques are established. If you have not received your order within 14 working days you should contact us by email. For further information, refer to Shopping and Payment sections under Help. (back to top)

16. Payment

We accept all major credit and debit cards (MasterCard, Maestro, Visa, Visa Debit, Visa Electron, Switch, Solo and JCB), payment through PAYPAL, personal cheques (UK only), postal orders (UK only).

We prefer payment by credit or debit card, or through PAYPAL because these methods facilitate a quicker dispatch.

Goods are only dispatched on receipt of payment, and in the case of cheques on the clearance of effects. For further information, refer to Payment section under Help. (back to top)

17. Shipping within the UK

Our shipping guidelines are simple:

• All parcels are sent 1st Class Recorded Delivery or Special Delivery by Royal Mail and include insurance to the total value of your item(s).
• UK shipping is £2.95 per parcel (1st class recorded delivery).
• All UK orders over £100 will be despatched free of charge.
• Should a claim for non-arrival of an order arise we will refund you once we have received compensation from Royal Mail.
• The shipping charge is added automatically at the checkout.
• For further information, refer to Delivery section under Help.

(back to top)

18. Shipping outside the UK

Our shipping guidelines are simple:

• EU destinations shipping is £5.99 per parcel (Airmail, International Signed for).
• Non EU destinations shipping is £7.99 per parcel (Airmail, International Signed for).
• All parcels are sent registered post, and include insurance to the total value of your item(s).
• The charge may be a little higher than our competitors but we have no hidden costs for extra insurance.
• All overseas orders over £150 will be despatched free of charge.
• Should a claim for non-arrival of an order arise we will refund you once we have received compensation from Royal Mail.
• The Shipping charge is added automatically at the checkout.
• For further information, refer to Delivery section under Help.

(back to top)

19. Returns policy

We offer a full refund option on all orders to the cost of the item(s) as long as the following conditions are met:

Email us within 24 hours of receiving your item(s) stating what you are returning and why. We will then advise you of how to return your item(s).

Then simply return the item(s) within 7 days. We regret that we are unable to refund return postage costs.

We will only refund items that are returned in the state they were dispatched and any labels must be intact.

Should a claim for non arrival of an order arise we will refund you once we have received compensation from the post office.

Our returns policy complies with the UK’s Consumer Protection (distance selling) Regulations. Your Statutory Rights will not be affected.

For further information, refer to Returns section under Help. (back to top)

20. Sizing (clothing and shoes)

Please take particular care to order the correct size.

For clothes, we have given sizing in age range, where appropriate, in continental sizing and for most items approximate measurements are included. We have also added additional comments where appropriate. For example, French labels tend to come up smaller than you might expect.

For further information on sizing of individual designer labels, refer to section Designers Stocked.

For shoes, we have largely given continental sizes but where appropriate sizing in age range has been given.
(back to top)

21. Security policy

Tiny Labels offers secure on-line ordering.
Credit and Debit card orders are processed on a Secure server and protected by encryption using Secure Socket Layer Protocol (SSL) technology.
For further information, refer to Security section under Help. (back to top)

22. Complaints policy

We take all complaints very seriously.
Please contact our Customer Services department by e-mail.
For further information, refer to Complaints section under Help. (back to top)

23. Privacy

Your privacy is very important to us. Any information we request from you is used solely to process orders and in accordance with the Data Protection Act of 1998. We do not pass on customer details or our mailing lists to any marketing or other companies.
We may occasionally email you with details on new products, special offers and promotions, if you prefer not to receive these simply type ‘REMOVE’ and return the email you will then be removed from our mailing list.
For further information, refer to Privacy section under Help. (back to top)

24. Sales Tax, Customs and Duties

Within the United Kingdom, children’s clothes and shoes are exempt from Value Added Tax.
Export Orders will be accompanied by a Customs Declaration.
Tiny Labels is not responsible for any Duties or Taxes incurred in the destination country and is the responsibility of the customer to satisfy themselves as to any liabilities arising from purchasing from Tiny Labels.
For further information, refer to Overseas section under Help. (back to top)

25. Miscellaneous

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

If you breach these Terms and Conditions and Tiny-Labels.co.uk ignores this, Tiny-Labels.co.uk will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

Tiny-Labels.co.uk shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

The Tiny-Labels.co.uk site is owned and operated by Dr Julia Loumidis.

If you have any queries please contact Customer Services at customerservices@tiny-labels.co.uk.
(back to top)